Coronavirus Update - we are open and operating safely
We want to assure you that if you are buying, selling, letting or renting with Goodfellows we continue to operate with the health and safety of our customers and colleagues as our first priority.
In line with government guidance all our branches and some of our head office sites are open, having applied our COVID-19 governance framework including risk assessments.
We are pleased to confirm that we operate a “COVID-19” secure environment.
We have worked hard in recent months to introduce COVID Safe processes and procedures into our branches and also when conducting viewings in clients’ homes. Our teams have been trained and we continue to monitor government advice and guidance and to update our processes and training accordingly. All the details of our COVID safe procedures can be found below.
Visiting our branches
Our branches are open and operating safely.
In order to visit our branches it is advisable to make an appointment – preferably by phone – in advance, as only one or two customers will be allowed in the branch at a time – depending on the size of the branch. We may also be able to make an appointment for customers that do call into branch but this will depend on how many people are in the branch at that time.
Whatever stage you are at with your purchase or rental, we want to reassure you that we remain dedicated to supporting you in every way we can during this difficult time.
Please note, under current Government guidance you will be required to wear a face mask whilst in branch.
Our branch opening hours can be found on our branch pages.
Track and Trace data
To support the NHS Test and Trace in England, Test and Protect in Scotland and Test, Trace, Protect in Wales some organisations in certain sectors of the economy can volunteer to collect the details, and maintain records, of staff, customers and visitors on their premises. Participation in this scheme for both businesses and individuals is voluntary. Just so you know, we always record customer enquiries in our customer system in order to provide our services to you and your rights over the use of the data are unchanged and outlined in our Privacy Notice. However on request from the relevant Government Agency we will provide your contact information to support the wider public interest of suppressing the COVID-19 virus. Please let us know if you would prefer for us not to share your data in this way.
Viewing properties
We are now able to provide physical viewings in properties, however we ask customers to do a virtual viewing first (if available) to reduce the number of times we're visiting a property. We have produced some guides so you know what to expect on the day and how we are keeping viewings safe for both accompanied and unaccompanied viewings.
- View our accompanied and unaccompanied viewing guidelines
Just to reassure you, we have used the Government Guidance for Working in Other People's Homes as the basis for our assessments and have produced the required risk assessment. This ensures our visits are carried out in a safe manner for you and our staff.
Safe property viewings customer video
Whether you're viewing a property to buy or let or a seller or landlord worrying about having people in your property, find out more about how we're making property viewings safe for everyone.
Valuations
It's now possible for us to visit your property to do a valuation. We've prepared special guidelines for you and our teams to minimise the risk of spreading COVID-19 such as handwashing, and social distancing. We'll send you these guidelines in advance of the valuation appointment.
Safe property valuations customer video
In order to keep everyone involved in the valuation process as safe as possible we have changed the way that we conduct our property valuations. We've produced this video to show you what to expect.
Mortgage appointments
Whilst our Financial Consultants are now able to conduct physical appointments, we strongly advocate a video or telephone appointment. Our Financial Services partner, Embrace, will send you your own secure link to a video call with comprehensive instructions of how to set it up.
If you want to speak to a professional adviser about your mortgage, you can Book a mortgage appointment