Coronavirus update
We want to assure you that if you are buying, selling, letting or renting with Goodfellows we continue to operate with the health and safety of our customers and colleagues as our first priority.
In line with government guidance all our branches and some of our head office sites are open, having applied our COVID-19 governance framework including risk assessments.
We operate a “COVID-19” secure environment
We have COVID Safe processes and procedures into our branches and also when conducting valuations and viewings in clients’ homes. Our teams have been trained and we continue to monitor government advice and guidance and to update our processes and training accordingly. All the details of our COVID safe procedures can be found below.
Visiting our branches
Our branches are open and operating safely. Whatever stage you are at with your purchase or rental, we want to reassure you that we remain dedicated to supporting you in every way we can. Our branch opening hours and any changes to how they are working due to local restrictions, can be found on our branch pages.
Please note, if visiting a branch we respectfully request you wear a face mask and maintain social distancing.
Viewing properties
We are doing physical viewings in properties, however we are continuing to encourage customers to do a virtual viewing first (if available) to reduce the number of times we're visiting a property. We have safe viewing guides in place so you know what to expect on the day at both accompanied and unaccompanied viewings.
- View our accompanied and unaccompanied viewing guidelines
Just to reassure you, we have used the Government Guidance for Working in Other People's Homes as the basis for our assessments and have produced the required risk assessment. This ensures our visits are carried out in a safe manner for you and our staff.
Safe property viewings customer video
Whether you're viewing a property to buy or let or a seller or landlord worrying about having people in your property, find out more about how we're making property viewings safe for everyone.
Valuations
We are visiting customer properties to do a valuation. We have special guidelines for you and our teams to minimise the risk of spreading COVID-19 such as handwashing, and social distancing and will continue to work to these even though restrictions have been relaxed. We'll send you these guidelines in advance of the valuation appointment.
Safe property valuations customer video
In order to keep everyone involved in the valuation process as safe as possible we have changed the way that we conduct our property valuations. We've produced this video to show you what to expect.
Mortgage appointments
Whilst our Financial Consultants are now able to conduct physical appointments, we strongly advocate a video or telephone appointment. Our Financial Services partner, Embrace, will send you your own secure link to a video call with comprehensive instructions of how to set it up.
If you want to speak to a professional adviser about your mortgage, you can Book a mortgage appointment