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Goodfellows Estate Agents, Sutton, Surrey

Customer Reviews

"Exceptional and a pleasure to deal with"

Everyone in this office is absolutely exceptional and a pleasure to deal with. I dealt with Jodie mainly who showed us properties in the area, and alerted us to any new upcoming ones. However the other members of staff like Ann and Olivia were just as good. No matter who you got at the other end of the phone, they were all pleasant and extremely helpful. Having spent 8 months looking for a property I can honestly they are miles superior to several other out there, and believe me I have dealt with all sorts.

Sutton

"Personal Service"

If it's a more personal service that your looking for then I would highly this branch of Goodfellows, Words can't express quite how grateful my family and I are with the help and support we received from Martin and his colleagues at the Stonecot Hill branch during our buying process. I truly believe they all went above and beyond to help us in many aspects far beyond what was required, nothing was ever too much trouble and everyone was more then willing to help at the drop of a hat. Its rare to come across such great service these day's so for that and everything else I'd like to say a massive THANK YOU!!

Sutton

"Goodfellows by name and good fellows by nature"

Goodfellows by name and good fellows by nature: I have nothing but praise for the Goodfellows Stonecot Hill branch whose staff provided exemplary service throughout our time with them in selling a domestic property. From our first visit with Ann Dickman to our last meeting with Martin Humphreys we always received first class, professional advice. Their advice to use Premier Property Lawyers Ltd for online conveyancing was a good choice and made the whole procedure very easy and trouble-free. At all times the team were very thorough in explaining every step with clarity and patience, always pro-active but never pushy, listening to what one had to say and giving their opinion when warranted. We never had to chase them because they were always one step ahead of us. But best of all they always had time for you and would drop whatever they were doing, even for an unplanned visit, and focus on you and ensure your concerns were immediately met. It was also admirable that every member of staff that we encountered, even if we hadn't met before, would be able to address our query satisfactorily which gave one confidence in the team. Goodfellows dedication to their customers' cause was illustrated when Martin Humphrey had to step-in and successfully advise the purchaser to drop their incompetent legal advisors, who had been dragging out the sale to over 7 months, because we were running out of time and needed to re-market the property. It came to a point where Martin was giving us daily phone calls with updates on the situation. Martin was doing all of this chasing just as he was about to go on holiday and then also touched base with us whilst on holiday; now that's dedication! A very big Thank You to Martin, Ann, Theresa, Olivia and all the other team members whose names I have forgotten.

Sutton

"Great Service"

Well - what service ! A really great team. From the moment I walked in to ask them to take a look at our house, things felt right. Ann came and visited, and we were immediately so impressed with her professionalism that we cancelled the visit of another agent (whose response had been rather off-hand anyway). This was definitely not a straightforward sale, and Martin went absolutely out of his way to help both us and the buyer to achieve everything. The Stonecot Hill team don't have a weak link. We would use no other agent after this experience.

Sutton

Jodie was a fantastic Agent. She suggested other properties in line with our taste when we noticed a home we liked on their website. Throughout the stages of placing offers she was brilliant, always in touch and really helpful. When our first offer on a home was not accepted she was first to suggest other properties and did so with a genuine hope of finding us our dream home. She would not waste our time, she listened to what we wanted and found it. She was always on time, polite and a real asset to the team - and if I was selling or buying again I would go to her first!!

Sutton

"Excellent Service"

We are very pleased with our dealings with Goodfellows Sutton Branch. Excellent service and professionalism by Ann and Olivia. They were always ready to help and expain in depth what we didn't understand. It was a pleasure working with them from start to finish. They are highly recommended.

Sutton

"Pleasure to deal with"

I cannot thank Jodie enough for all her help during our difficult property search. She was in contact constantly and always kept us in the loop and worked hard to get us the property we wanted. Goodfellows have been an absolute pleasure to deal with, and the best agents we have used by far, and we have used many!!! I highly recommend Goodfellows at Stonecot Hill, and especially Jodie Chamberlain for her hard work, dedication, and just being a wonderful person and helping us through a very difficult time during our property search. Goodfellows at Stonecot Hill are professional, helpful, friendly and we would certainly use them again anytime we are in need of a property search. Thank you Goodfellows and Jodie for everything xx

Sutton

"Great Agency"

Great agency! Special thanks to Jodie Chamberlain from Sutton - Stonecot Hill. She was very friendly and helpful from start to finish of our purchase on are new home in Modern. I would highly recommend a visit in to this stores branch if you are considering selling or buying a new home. A good team with knowledgable staff and again special thanks to Jodie's expertiseis.

Sutton

"Thank you"

Just wanted to drop you a line to let you know that we have finally completed our house purchase in Hampshire and have now moved in!

It was a long 7 weeks living between family and friends and glad to be in our own bed with our own possessions again.

Please pass on my thanks to all in your team, particularly Tina, you all made an such an effort and made it all a bit better than it might otherwise have been.

Sutton

"outstanding level of service"

Goodfellows have provided an outstanding level of service on the sale of our house. In spite of the challenges we faced, Martin was resolute in his determination to make sure we reached exchange. If we had used any other estate agent, not only would we not have achieved the best price for our property, but I am certain that the problems down the chain would not have been overcome. I would have no hesitation in recommending Goodfellows to anyone. I have already told my neighbours that if they move, use Goodfellows for their outstanding service and professionalism.

Sutton

Goodfellows have provided an outstanding level of service on the sale of our house. In spite of the challenges we faced, Martin was resolute in his determination to make sure we reached exchange. If we had used any other estate agent, not only would we not have achieved the best price for our property, but I am certain that the problems down the chain would not have been overcome. I would have no hesitation in recommending Goodfellows to anyone. I have already told my neighbours that if they move, use Goodfellows for their outstanding service and professionalism.

Sutton

"Thank you"

I know I thanked Ann ‘and her colleagues’ in an email yesterday but could I say again how very grateful I have been for your considerable assistance with these 3 sales over the last 18 months or so.  None of them were particularly simple; each had its own challenges and all I can say is I wish that on my travels throughout the UK I could always find local agents whose proactive assistance has been as good as yours.

Sutton

"Better informed and professional"

Better informed and professional and more than happy to recommend the service

Sutton

"Dynamic"

The agent was most positive, dynamic and competitive.

Sutton

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