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Frequently Asked Landlord Questons

I want to let my property. Do I need to tell my mortgage lender?

Yes. Your mortgage lender needs to give you permission before you can let your property, and they may impose special conditions. If you are buying a property with the intention of letting it out, you can obtain a buy to let mortgage.

How do I know what rent to charge?

Ask a letting agent to value your home. At Goodfellows, we’re experts in the market, so we can tell you how other rental properties are faring in the area, and what kind of yield you can hope to expect.

How much will it cost me to let my property?

This really depends on how much support you need. At Goodfellows we offer three main service levels: Tenant Find, Rent Collect and Fully Managed. Each involves a different degree of service from Goodfellows and the fees we charge reflect this. Be sure you understand an agent’s fees and exactly what you receive for your money when you ask them to conduct a lettings valuation.

Why should I use a managing agent?

Choosing a fully managed service allows you to completely relax. You never have to worry about the let. It creates a professional distance between you and the tenancy, and means you can avoid having to deal with all the bad bits like rent arrears and deposit disputes.

What happens to my tenant's deposit?

Landlords and letting agents are required to register tenants’ deposits with an approved Tenancy Deposit Scheme within the first 30 days of a tenancy starting. At Goodfellows we register deposits with either TDS or My Deposits. The Tenancy Deposit Scheme is there to protect the tenant’s money and help to resolve any disputes at the end of the tenancy.

Why should I have an inventory?

An inventory is a detailed list of the contents and condition of your property taken before the tenant moves in. It is important that if there is a dispute over damage at the end of the tenancy, you have proof of the original condition of the property and its contents.

Why do I need an EPC?

An Energy Performance Certificate, or EPC for short, is a report detailing the energy efficiency of a property. It gives a property an energy efficiency rating from A (most efficient) to G (least efficient) and is valid for 10 years. All landlords are required to purchase an EPC for a property before they let it.

What are my obligations surrounding gas?

A Gas Safety Record (GSR) is in place to ensure that all gas appliances, pipes and flues are in safe working order. It must be carried out by a qualified Gas Safe Register engineer. This needs to be checked every 12 months.

Do I need to get my electrical appliances tested?

You are required to ensure that any electrical installations and appliances within the property are safe for use. We recommend an Installation Inspection or Portable Appliance Testing (PAT) so you can be sure you are compliant.

How do I check my furniture is compliant?

You must ensure that all furnishings comply with furniture and furnishing regulations. All compliant furniture must display standard labels in a prominent position. This is to reduce the risk of fire within the property.

How do I receive my rental income from my letting agent?

If you choose a Rent Collect or Fully Managed service, we will organise for the tenant to pay the rent via standing order. We will then transfer the money to your account minus our commission and any outgoings or fees (such as maintenance work). You will receive a statement every month.

Will my agent keep my money safe?

If you have chosen a regulated agent like Goodfellows, then your money will be protected through the Protection Bonding Scheme. Not all agents are regulated, but Goodfellows choose to be. We are members of ARLA and TPO.

Does a landlord need to pay tax on rental income?

All landlords could be liable to pay tax on their rental income, whether they live in the UK or are based overseas. Further information can be found on the Inland Revenue’s website: www.hmrc.gov.uk/index.htm

Can I enter my property during the tenancy?

You need to give the tenant appropriate written notice before you enter the property.

Who will pay the council tax - the landlord or the tenant?

The tenant is responsible for the council tax (unless you decide to include this in the rent) but this needs to be clearly stated in the tenancy agreement. If the property is standing empty, it is the landlord’s responsibility to pay.

Who will pay for the TV licence - the landlord or the tenant?

Usually the tenant, though this should be stated in the tenancy agreement. However, if the landlord furnishes the property with a TV, they would be expected to pay the licence.

What is a routine visit?

The landlord or the letting agent gives the tenant notice that they will be visiting the property to check it is being looked after, and to check for any potential maintenance issues.

What if the tenant damages the property?

Either the tenant pays to fix the damage, or the cost for fixing the damage is proposed to be removed from the tenant’s security deposit at the end of the tenancy. However, fair wear and tear should be allowed for.

What is ARLA?

The Association of Residential Lettings Agents (ARLA) is the leading professional and regulatory body for letting agents in the UK. ARLA is dedicated to protecting consumers by improving standards and professionalism within the lettings industry. Remember, letting agents are not regulated by law. Goodfellows choose to be members of a regulatory body.

What is TPO?

The Property Ombudsman (TPO) is an independent body to which landlords can refer any complaint should the agent fail to address it to their satisfaction. We are founder TPO members.

What does a Tenancy Deposit Scheme do?

A Tenancy Deposit Scheme is there to protect the money for you and your tenant and can offer assistance should there be a dispute about the deposit at the end of the tenancy.

Who is responsible for repairs?

The landlord is responsible for maintaining the property in a good state of repair. They will either take care of this directly, or do so via a letting agent – make sure you know who to go to when there’s a fault at the beginning of the tenancy. If you do damage to the property you are expected to cover the cost of putting this right.

Can I decorate or make changes to the property?

In most cases, a tenant can only decorate or make changes to the property with the express permission of the landlord. We recommend receiving this permission in writing.