Industry Regulation

Estate Agency Industry Regulations

Goodfellows are members of the most recognised Industry Bodies protecting and monitoring the Estate Agency industry.

We are members of the most recognised Industry Bodies protecting and monitoring the Estate Agency industry. So you can rest assured that you and your property interests are in safe and reliable hands.

All estate agents in the residential property industry are regulated by The Estate Agents Act 1979 (EAA) and also general consumer protection legislation such as the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).

Lettings Industry Regulations

Whilst renting a property you will want to know you are dealing with a safe and professional letting agent that has your best interest at heart.

The Association of Residential Letting Agents (ARLA)

ARLA is the only professional and regulatory body solely concerned with residential lettings.

At Goodfellows all our staff follow the ARLA code of practice and we encourage them to study the recognised qualification to become ARLA members – ensuring you receive a high standard of service.

ARLA audits all Goodfellows Lettings client accounts – ensuring our procedures follow the Principles of Professional Conduct which ARLA set

Goodfellows is a member of The Property Ombudsman (TPO) and we abide by their codes of practice for both sales and lettings. More information about TPO can be found at www.tpos.co.uk - Sales Code of Practice - Lettings Code of Practice

Complaints Procedure

For a copy of our complaints procedure please contact our head office:

Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, Surrey, KT22 7RD.

Telephone: 01372 738173