Laura has been professional in all issues we have had as a tenant and made us feel so at ease when dealing with the landlord who also is very professional. All we can say Laura has been a total star throughout the time we were tenants
"kept me informed about items required at the property"
Rebecca has kept me informed about items required at the property. I have not had any unanswered responses and things are moving smoothly so far.
"Rebecca was really quick and helpful to sort out the situation"
We had a problem in our flat regarding the fridge and Rebecca was really quick and helpful to sort out the situation. Whenever we have a simple enquiry or a problem, Rebecca is always prompts to help us out. Thanks for the support.
"We are very happy to have Laura to manage our property in the future."
We found some bad news about our property from Laura regarding the need for some significant building works earlier this year from Laura after an agreed survey and the weeks have recently been completed having been coordinated by Laura Lindsay. These kind of works can be very stressful on all concerned and I cannot praise Laura highly enough for being the person in the middle of Tenant, builder and landlord and she has managed to coordinate all the 3 months of works and to be the go too person as they progressed to ensure that the specification and quality was maintained throughout. Her sensitivity has been seen many times with an understanding as to how people get emotionally involved and she has dealt with them very sympathetically. We are very happy to have Laura to manage our property in the future.
"friendly and helpful."
Marion was friendly and helpful. She responded quickly to my emails and was very supportive when I ran into problems in getting part of my deposit back. The situation was resolved fairly. I trusted her to help me with renting the property and the whole experience was a positive one. Thanks Marion - you were really helpful and now I've bought my own house, I will definitely contact you if I ever consider renting it out.
"very professional manner"
Rebecca dealt with a maintenance issue in a very professional manner. Her care and diligence enabled a plumbing repair to be carried out at the most effective cost for us as the Landlord whilst giving the tenant the most suitable solution. A very efficient member of staff
"Very helpful and professional"
Very helpful and professional. Very good at explaining the legalities of the tenancy agreement. Also very quick to answer emails
"professional and pleasant to deal wit"
I would like to thank Marion for all her efforts in resolving the issues we had with our bathroom. Marion is always professional and pleasant to deal with. Definitely a people person!!! Thank you!!
"made our renting experience straightforward"
The property has had several issues and the landlady lives abroad. Yet every time we had cause to speak to Tilly, who was the main point of contact, she was professional and extremely efficient. She ensured that matters did not stagnate and would book contractors often at short notice, resolving issues quickly. She is a credit to the firm she works for and made our renting experience straightforward
"extremely professional and extremely nice"
Marion is both extremely professional and extremely nice. A truly winning combination. I would recommend her to anyone both landlords and tenants
As a landlord I have been dealing with Marion for a number of years now. I have always found her down to earth, sensible and ALWAYS helpful. Marion represents my interests and those of my tenants with true professionalism. Thank you
Laura Lindsay, Head of Property Management, has been simply outstanding throughout my dealings with her. She even went so far as to go and visit my house that is tenanted on her day off to ensure that the works had been completed. I found her to be professional and was reassured throughout the process of dealing with a very un-professional housing management company. She took the stress away from me and got the situation resolved. Thank you Laura - a job exceedingly well done
"professional, efficient, good at negotiation"
It's a pleasure leaving reviews for Laura Lindsay. She has been very helpful in finding solution to complicated problems. I find her professional, efficient, good at negotiation skills and client caring at the same time. This unique combination makes her an asset for Goodfellows, tenants and landlords
"all thanks to her patience and talking the issues through"
Ingrid is a valuable member of the staff at Goodfellows. She has helped my cousin and myself to work through a difficult tenancy agreement for the foreseeable future and it appears that we are on track, all thanks to her patience and talking the issues through. She also liaises with other members of staff who respond immediately to help support her clients and take the business forward