What happens when?

Whether you’re selling for the first time, or you have moved recently, our step by step guide will guide you through the moving process.  Understanding what happens when will help to make the process as smooth as possible.

Why are you moving?  We’ll talk with you to understand why you want to move, and what you want to achieve.


Market appraisal of your property

This will provide you with local and national market information giving you details of comparable sold properties with a guide to the prices they achieved.  You will also receive local selling statistics, giving you a realistic expectation of how long it might take to sell your property. We will also give you advice on the other services that are available – for example financial services and conveyancing.


You will need to visit a Financial Advisor to assess your next move – to discuss your needs if you are buying another property as well as selling your current property.  We can provide you with access to a Mortgage Advisor to help you.


Instruct an agent – we will take all the property details, professional photographs and discuss all the legal requirements.


We will prepare your property details and your property will be available to view online on our website and other property portals.  The branch staff will communicate with our registered applicants by telephone, email or post. Your property’s details will be displayed in the branch window for maximum exposure. A ‘for sale’ board will be erected outside your property.


Our experienced staff will accompany viewings and can arrange an ‘open day’.


We will call every applicant after every viewing and we will pass that feedback onto you.  Keeping you informed of your position in the market is something we will do regularly and advise you on how we think you are doing.


We will let you know as soon as we receive an offer.  All applicants will be ‘qualified’ by our Financial Advisor before an offer proceeds – we check their affordability and assess the progress of their property sale and any relevant chain.  Your ‘for sale’ board will be changed to ‘sold’.

Memorandum of Sale

This is when we confirm the agreed terms of the sale in writing. This will be sent to you, the buyer and both conveyancers.  We will keep you updated regularly with the progress of your move.

Sales Progression


You will receive the memorandum of sale and property information forms.  Your mortgage application will be processed.  The conveyancers will prepare draft contracts.  This usually takes about ten days.

Mortgage Valuations

The mortgage valuation and survey will be arranged once the mortgage company has contacted the surveyor.  You might want to get a full structural survey depending on the condition or age of the property.

Mortgage Offer

You should receive your mortgage offer about five to ten working days after the mortgage valuation has taken place.


Your conveyancer will receive draft contracts.  They will apply for searches and raise enquiries.  When all searches and enquiries are satisfactory, and your mortgage offer has been received, you can expect to receive documentation with instructions and recommendations, and an approved contract ready for your signature.


At this stage you will be asked to organise your deposit ready for exchange.

Completion Date

When the conveyancers in the chain receive signed contracts and cleared funds for the deposits and have agreed a completion date, you are ready to exchange contracts.

Moving Plans

You need to organise your removals and make all the necessary changes of address.  Make up a box of essentials ready for the day you move – kettle, tea bags etc. Make arrangements for pets and children.


We will be in touch to discuss the collection of keys to your new home!