Pets in rental properties

What you need to know

• Tenants have a legal right to request a pet.
• Landlords must respond within 28 days and cannot unreasonably refuse.
• Tenancy agreements should be updated to reflect the new rules.

What's changing?

Under the new legislation, tenants will be allowed to request permission to keep a pet, and landlords cannot unreasonably refuse. This marks a major departure from the current system, where landlords can impose blanket bans on pets.

The process for pet requests

• Tenants must make a formal written request to keep a pet in the property.
• Landlords must respond within 28 days.
• A refusal must be based on reasonable grounds, such as property suitability or insurance restrictions.

What counts as reasonable refusal?

Landlords will still retain the right to refuse a pet but must provide a reasonable justification. cannot refuse simply because they prefer not to allow pets. The legislation will not explicitly cover all grounds for reasonable refusal due to the diversity of the private rental sector. A tenant may escalate a complaint to the Private Rented Sector Ombudsman if they feel the refusal is unfair.

Reasonable refusal can include

• The property is unsuitable for pets (e.g. a small flat with no outdoor space).
• The pet poses a risk to other tenants or the property.
• The building has restrictions (e.g. leasehold clauses or shared accommodation rules).
• If the landlord has allergies which may prevent them from visiting the property.

Updating tenancy agreements

Landlords should review and update their tenancy agreements to reflect the new rules. Letting agents should also ensure their processes are aligned with the new legislation.

Updated tenancy agreements should

• Outline the process for requesting a pet.

• No longer include a blanket ban on pets.